Shipping policy
Shipping & Order Tracking
From the mountains and historic tea gardens of China, each order begins its journey with the utmost care.
Every tea is thoughtfully prepared in our atelier before being entrusted to international delivery. Once your parcel has been dispatched, you will receive a confirmation email with your shipping details. Express Shipping includes full tracking, allowing you to follow your tea’s journey from origin to cup.
As our teas travel across borders, delivery times may vary depending on destination and customs procedures. We thank you for your patience — true craftsmanship is always worth the wait.
European Union Deliveries
Available for select premium tea collections dispatched from our French warehouse.
France
Carrier: Mondial Relay
Delivery: 3–5 business days
Tracking: Included
Rates:
Up to 1 kg — €9.50
1–2 kg — €11.00
2–5 kg — €16.50
Belgium, Germany, Luxembourg, Netherlands
Carrier: Mondial Relay
Delivery: 3–5 business days
Tracking: Included
Rates:
Up to 1 kg — €11.90
1–2 kg — €14.10
2–5 kg — €16.50
Italy, Portugal, Spain
Carrier: Mondial Relay
Delivery: 3–5 business days
Tracking: Included
Rates:
Up to 1 kg — €12.20
1–2 kg — €14.30
2–5 kg — €16.70
Austria
Carrier: Mondial Relay
Delivery: 3–5 business days
Tracking: Included
Rates:
Up to 1 kg — €15.30
1–2 kg — €17.10
2–5 kg — €20.20
United Kingdom
Carrier: Colissimo
Delivery: 3–6 business days
Tracking: Included
Rates:
Up to 0.45 kg — £13.10
Up to 1 kg — £15.20
1–1.9 kg — £19.20
Over 1.9 kg — £20.30
Other European Countries
Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, and others.
Carrier: TBD
Delivery: 5–9 business days
Tracking: Included
Rate: $25.60 (up to 5 kg)
Delays & Lost Shipments
International shipments may occasionally require additional time due to customs formalities beyond our control. An order is considered officially lost 45 days after dispatch. In the rare event this occurs, we will arrange a replacement or issue a full refund without hesitation. Our responsibility does not end at shipment — it ends when your tea is safely in your hands.
