All products are checked before being shipped. We taste all teas and make a point to check every tea pot or tea ware. If for any reason, you are not satisfied with an item, simply contact us by email or via our feedback form within 7 days of delivery of your order and we will gladly, exchange it, or refunds it upon receiving the complete product back to us. Returned products must be in their original condition and packaging.

Shipping refund
We will refund shipping costs only if the return is a result or our error. Broken goods or delivery delay can only be the carrier's issue.

Orders which have not been delivered by the local postal office or were not claimed at the local postal office by the clients are not subject to refund. However, we will re-ship the package at our expense once it has been returned to us by the postal services.

Refund
Please, allow 10 days for your credit card to be credited in case of a refund.